Support To Power Your Venue
At The Social Gaming Group, our relationship isn't just an installation.
We provide ongoing support, training, and resources to help your venue succeed from day one and beyond.
Fast, reliable support, when you need it
Everything in one place:
All support requests are logged, tracked, and managed in a single system; no lost emails or missed issues.
Faster response times:
Tickets are prioritised and handled by our team of developers and technicians, ensuring quicker resolutions and less downtime.
Clear communication:
Follow updates, add notes, and upload images or videos directly to your ticket for faster troubleshooting.
Full service history:
Every interaction is recorded, giving you a complete history of maintenance, repairs, and support activity.
Designed for scale:
Your venue is part of a wider system, where your requests sit alongside others, ensuring structured and consistent support across all locations.
Full On-boarding:
As part of your onboarding, your venue is set up in the Support Portal, giving you immediate access to support from day one.
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